Permit Center staff are available via email, phone, or in-person with an appointment or during walk-in hours using the schedule below. Please contact the Permit Center by calling 925-516-5405 or emailing building@brentwoodca.gov.

• Monday - Thursday 8am-5pm: Walk-in hours (appointments available by request)
• Friday 8am-5pm: appointments only
• Payments cannot be taken after 4pm daily

Permits and Applications

Customers Wanting to Submit Applications, Plans, and Documents to the Community Development Department

• Customers can submit Planning and Building applications, plans, or documents to Community Development staff in five different ways: 1) through the Electronic Submittal Portal 2) by scheduling an appointment, 3) by visiting City Hall during walk-in hours, 4) any time during normal business hours in the designated drop-off area in the permit center, and 5) through USPS or other delivery services.
• Customers may set up an appointment time to submit materials by calling (925) 516-5405 or by e-mailing building@brentwoodca.gov.
• Staff is working to roll out an online portal to facilitate application submittal and review in the coming months and additional instructions will be provided at that time.

Customers Wanting to Receive Permits, Plans, and Documents From the Community Development Department

• Customers can also receive permits, plans, or documents from Community Development staff in the following ways: 1) scheduling an appointment, 2) visiting the Permit Center during walk-in hours, 3) from staff in the designated pick-up area in the permit center, or 4) through USPS or other delivery services, as requested.
• Customers may set up an appointment time to receive materials by calling (925) 516-5405 or by e-mailing building@brentwoodca.gov.

Building – Plan Checks and Inspections

Customers needing direct assistance from Building staff may request an appointment, come to City Hall during the above walk-in hours, or email building@brentwoodca.gov. Customers may set up an appointment by calling (925) 516-5405.

Inspections must be scheduled through the City’s IVR by calling (925) 809-7930.

Community Enrichment

Residents can report possible code violations through the City's Brentwood Connect application. Customers needing assistance from Community Enrichment may also request an appointment, come to City Hall during the above walk-in hours, or email communityenrichment@brentwoodca.gov. Customers may set up an appointment by calling (925) 516-5405.

Housing

General questions regarding the City's affordable housing programs can be submitted either by calling (925) 516-5305 or by email at selias@brentwoodca.gov.

Planning

For any general planning or zoning related questions, customers may request an appointment: come to City Hall during the above walk-in hours, call (925) 516-5404, or email planning@brentwoodca.gov. Customers may set up an appointment by calling (925) 516-5405.

Economic Development Division staff is available to assist with questions and re-opening support for Brentwood businesses. Please contact us by email at economicdevelopment@brentwoodca.gov or:

Josh Ewen
Senior Analyst
925-418-2418
jewen@brentwoodca.gov

Utility Payments

• Methods of payment:
  • Online: Utility Payment Portal
  • By phone: (925) 516-5415
  • By mail, or by using the drop box located outside of City Hall: 150 City Park Way
• Staff will be available (8am – 5pm, Monday – Friday) at (925) 516-5415 or via email at ubmessages@brentwoodca.gov for service requests, to take a payment over the phone, or for general questions regarding your account.

Business Licenses

• You may apply or renew your Business Tax Certificate online.
• Applications for new or renewal business licenses are available on the City website. The applications can be mailed to City Hall or placed in the Utility Billing payment drop box at City Hall.
• Please email us at BTCmessages@brentwoodca.gov with any questions.

Accounts Payable

 If you have questions about an invoice, please email accountspayable@brentwoodca.gov or leave a message at (925) 516-5460 and your call will be returned within one business day.

Staff will be available at (925) 516-5191 or humanresources@brentwoodca.gov during regular business hours, Monday through Friday from 8 a.m. to 5 p.m.

Engineering Staff is available at (925) 516-5420 and engineering@brentwoodca.gov from 8:00 a.m. to 5:00 p.m., Monday thru Friday.

Operations Staff is available at (925) 516-6000 and operations@brentwoodca.gov from 7:00 a.m. to 3:30 p.m., Monday thru Friday.

Facilities Open

Brentwood Community Center

Brentwood Senior Activity Center

• All current rentals will be honored if staffing is available
• We will not be taking in new rentals for January and February at this time
• Masks required for all attendees no matter on vaccination status

Outdoor Activity on Trails, Parks, and Playgrounds

• Parks playgrounds, and trails are open
• Skate Park and sports courts are open from dawn to dusk

Administrative Services

• Parks and Recreation Department – (925) 516-5444
• Parks and Recreation Department Email – ParksAndRecreation@brentwoodca.gov. E-mails are monitored regularly by staff and routed for response accordingly
• Until further notice, staff will no longer be collecting Utility Bill payments in the drop box at the Brentwood Community Center or the Brentwood Senior Activity Center. Utility Bill payments should be dropped off at City Hall, 150 City Park Way.

Parks Maintenance

• Routine landscape maintenance will continue to be performed by the City’s landscape maintenance and tree maintenance contractors
• Landscape Maintenance Work Orders received by phone or through the internet – Work orders will be routinely monitored by a member of the Parks Maintenance Division. Employee will assess priority, assign task, and follow up accordingly. Emergency work orders can be called in to (925) 516-5444 by leaving a message and staff will promptly address the issue.

Recreation Programming

• Brentwood COVID-19 Senior Resource Guide
• Registrations for courses can still be completed online
• Stay active and engaged at home! For senior resources and fun family activities, visit: rec@home

Commission Meetings

• Arts Commission, Park and Recreation Commission, Youth Commission, and Brentwood Neighborhood Committee meetings are now meeting on their respected dates via Zoom.

• Citation sign-offs and VIN verifications are handled on a case by case basis only, until further notice. Please call (925) 809-7911 prior to responding to the Police Department. Please be advised there may be fees involved.
• Vehicle releases will be completed by records staff or an on duty police sergeant as time allows.
• Fingerprinting services are available only on a limited basis, by appointment only, until further notice.
• We continue to encourage residents to use our online reporting system to report non-urgent crimes that are not in progress. The types of reports that may be reported on line are: Harassing phone calls, hit and runs, identity theft, informational reports, lost property, supplemental reports, thefts (property value under $950), thefts from vehicles, unauthorized use of credit card, Vacation Watch requests, vandalism, vandalism to vehicle, and custody order violations. Access the online reporting system.
• All in-progress crimes and in-progress emergencies will be handled as usual. We will continue to be aggressive on apprehending people who are in our city committing crimes.
• We will be suspending citizen ride-alongs and police department tours/visitors until further notice. No meetings involving the public will be held inside the Police Department building during this time.
• Police Department Webpage