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Utility Billing

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Utility Billing is your point of contact when starting or stopping water, sewer and garbage services in the City of Brentwood. We establish your services and answer any questions you may have regarding service levels and fees. Utility Billing is also responsible for preparing and mailing the monthly bill for your water, sewer, and garbage services and posting payments to your utility account.

City Policy on Residential Water Discontinuation for Nonpayment of A Delinquent Account

Service Application: To apply for water, sewer and garbage service Click Here.

Utility Billing Online:   To view and manage your account online Click Here.

To close your account - The City requires two business days notification to turn services off per Municipal Code 3.26.220.  The City requires account closures in writing. Please note the City does not turn off water on Friday, Saturday, Sunday or Holidays.  Services are disconnected early morning.  If water is required at any part of the day, schedule disconnection for the following day.  To request account closure, complete and submit the Utility Service Closure Request form Click Here.

Billing: Your services are billed monthly. Please refer to the Rates & Billing Information for bill dates. Bills are due and payable when invoiced. Bills are past due twenty-five days after date of invoice and are considered paid when payment is received by the city. If you don't receive your bill, please contact Utility Billing. For fast and secure delivery of your bill, you can  request an eBill for email delivery of your utility bill.

Paying Your Bill: The City of Brentwood offers our customers various methods to facilitate payment of your bill. Please select Payment Options to determine which payment option is best for you!

Balanced Billing Plan: To assist you in managing the seasonal fluctuations in your utility bill due to increased water consumption during summer months, you may be interested in signing up for the Balanced Billing Plan. This plan averages your previous 11 months of billing to determine your monthly payment. Your monthly bills will not be the same amount each month but you should see smaller variations between seasons. Certain criteria must be met to participate. Please select Balanced Billing Plan for further information and to sign up.

Discount for Low-Income Seniors and / or Permanently Disabled –City of Brentwood offers a water base and/or garbage (32 gallon only) discount for low-income senior residents who are age 62 or older and/or permanently disabled. The program offers a 50% discount off meter base fee and 33% discount off 32 gallon garbage receptacle. To complete an application, click here to open a printable PDF version or come visit us at City Hall, 150 City Park Way, Brentwood, CA  94513 to pick up an application.  You can also call us at (925) 516-5415 and we will email or mail the application to you.

If you have additional questions please contact Utility Billing via email at ubmessages@brentwoodca.gov or by calling (925) 516-5415 for more information. Our office hours are 8:00 a.m. to 5:00 p.m., Monday thru Friday, except holidays.